Question 1

1. Choose a Service

Accepted Answer

Select the cleaning or childcare service that suits your home and schedule.

Question 2

2. Book in Minutes

Accepted Answer

Pick a date and time that works for you and we'll match you with a trusted cleaner or sitter.

Question 3

3. Relax

Accepted Answer

Enjoy a clean home or a night off knowing your home and family are in safe hands.

Question 4

How do I book a clean?

Accepted Answer

Booking a clean with us is simple. You can contact us via phone, email, WhatsApp, or use the booking form on our website. Once we receive your request, we’ll confirm the details and arrange a convenient time for your clean. For all bookings, a deposit may be required to secure your appointment. If you have any special requests or would like a bespoke service, just let us know, and we’ll tailor the clean to your needs.

Question 5

What services do you provide?

Accepted Answer

We offer a range of professional home cleaning services to suit your needs. Our general cleaning service ensures your home stays fresh and tidy with regular upkeep. For areas requiring extra attention, our deep cleaning service provides a thorough and detailed clean. Our deep bathroom cleaning focuses on removing limescale and ensuring your bathroom is spotless. Additionally, we offer oven cleaning as an add-on service when booking any of our other cleaning packages.

Question 6

What areas do you cover?

Accepted Answer

We primarily serve South West London. If you're unsure whether we cover your area, please don't hesitate to get in touch.

Question 7

Is it possible to have a cleaner come on the same day?

Accepted Answer

Subject to the availability of our cleaners, we aim to offer flexible scheduling options, including same-day or next-day cleaning services. We understand that cleaning requirements can sometimes be urgent, and we will do our best to accommodate last-minute requests, ensuring your home is attended to promptly and efficiently.

Question 8

Is it up to me which day of the week the cleaner will come?

Accepted Answer

You are free to choose the day that suits you for the cleaner’s visit. If your assigned cleaner is unavailable, we will offer you an alternative.

Question 9

What are your working hours?

Accepted Answer

Our office hours are Monday to Friday from 9:00 am to 5:00 pm and Saturday from 10:00 am to 3:00 pm. We are closed on Sundays.

Question 10

Are we insured?

Accepted Answer

We are fully covered by Public Liability Insurance, which is in place to cover extreme cases such as fire or serious injury, and does not cover damage. Please note, you will be required to pay a minimum excess of £250 for any claims that arise.

Question 11

I need regular cleaning once a week, is that possible?

Accepted Answer

Absolutely! We offer weekly cleaning services tailored to your needs. Whether it's a general clean or a more detailed deep clean, we can arrange a schedule that suits you. Simply let us know your preferred day and time, and we’ll take care of the rest.

Question 12

How many cleans are required to qualify for a weekly, biweekly, or monthly cleaning subscription?

Accepted Answer

1. Weekly Subscription Clean
Minimum Requirement: 3 cleaning sessions per month
Description: Ideal for households or businesses that require regular upkeep. This is often preferred for families, people with pets, or high-traffic areas.

2. Biweekly Subscription Clean
Minimum Requirement: 2 cleaning sessions per month
Description: Suitable for customers who want a regular cleaning schedule but do not need the frequency of a weekly clean. It’s a good fit for homes with less foot traffic or those who maintain cleanliness between visits.

3. Monthly Subscription Clean
Minimum Requirement: 1 cleaning session per month
Description: Typically chosen by customers who require less frequent cleanings, such as those living alone or in smaller homes, or customers who maintain their home well between visits.

Question 13

How do I know the cleaner will be trustworthy?

Accepted Answer

All our cleaners are fully vetted and trained. We conduct thorough background checks to ensure that we only hire the most reliable and trustworthy professionals.

Question 14

What happens if I am not completely satisfied with the service?

Accepted Answer

We take great pride in the quality of our work and your satisfaction is our priority. If you are not completely satisfied with the service provided, please inform us within 24 hours of the clean. We will promptly address any concerns and, if necessary, arrange a follow-up clean at no extra cost to ensure the results meet your expectations.

Question 15

Who provides the cleaning materials and products?

Accepted Answer

The cleaner will use the cleaning equipment and products available at your home. We kindly ask that you provide a vacuum cleaner, mop, and bucket. However, if you would prefer us to supply the cleaning materials, we can arrange this for a small additional fee.

Question 16

How far in advance do I need to book a clean?

Accepted Answer

It’s best to book at least 24 to 48 hours in advance to ensure availability, but we may be able to accommodate last-minute requests depending on our schedule.

Question 17

Will the same cleaner come every time?

Accepted Answer

We aim to send the same cleaner each time to ensure consistency and familiarity with your specific needs. However, depending on availability, we may occasionally send a different cleaner.

Question 18

Do I need to be home while the cleaner is working?

Accepted Answer

No, you don’t need to be at home during the cleaning. We can arrange access using a key safe or through your concierge, depending on what’s most convenient for you, as long as we have prior approval.

Question 19

Can I change my booking once it’s confirmed?

Accepted Answer

Yes, you can reschedule or modify your booking. For subscription customers, we kindly ask for at least 24 hours' notice to make any changes. For one-off customers, we request 48 hours' notice. This helps us accommodate your request and ensure we provide the best possible service.

Question 20

Is there a minimum booking requirement?

Accepted Answer

Yes, there is a minimum booking time for each cleaning service. For general cleans, the minimum is 2 hours, and for deep cleans, it’s 3 hours. This ensures we can allocate sufficient time to meet your specific needs and deliver the highest quality service.

Question 21

Can I request specific cleaning tasks?

Accepted Answer

Yes, we offer bespoke home cleaning services tailored to your exact needs. You can request specific tasks or areas you'd like our cleaners to prioritise. Simply let us know when booking, and we’ll ensure your preferences are fully accommodated.

Question 22

What happens if a cleaner is unable to make the appointment?

Accepted Answer

In the rare event that a cleaner is unable to attend your appointment, we will notify you as soon as possible and offer to reschedule or send a replacement cleaner.

Question 23

Are your cleaning products safe for children and pets?

Accepted Answer

Yes, all of our cleaning products are child and pet-friendly, ensuring that your home is safe for everyone, including your furry friends.

Question 24

What payment methods do you accept?

Accepted Answer

We accept payments via bank transfer for your convenience. Details for making the payment will be provided upon booking, and we kindly ask that payment is made promptly to ensure a smooth service.

Question 25

Do you clean commercial properties or just residential homes?

Accepted Answer

While we primarily focus on residential cleaning, we also offer cleaning services for small commercial properties upon request. Please contact us for more details.

Frequently Asked Questions