Booking a clean with us is simple. You can contact us via phone, email, WhatsApp, or use the booking form on our website. Once we receive your request, we’ll confirm the details and arrange a convenient time for your clean. For all bookings, a deposit may be required to secure your appointment. If you have any special requests or would like a bespoke service, just let us know, and we’ll tailor the clean to your needs.

We offer a range of professional home cleaning services to suit your needs. Our general cleaning service ensures your home stays fresh and tidy with regular upkeep. For areas requiring extra attention, our deep cleaning service provides a thorough and detailed clean. Our deep bathroom cleaning focuses on removing limescale and ensuring your bathroom is spotless. Additionally, we offer oven cleaning as an add-on service when booking any of our other cleaning packages.

We primarily serve South West London. If you're unsure whether we cover your area, please don't hesitate to get in touch.

Subject to the availability of our cleaners, we aim to offer flexible scheduling options, including same-day or next-day cleaning services. We understand that cleaning requirements can sometimes be urgent, and we will do our best to accommodate last-minute requests, ensuring your home is attended to promptly and efficiently.

You are free to choose the day that suits you for the cleaner’s visit. If your assigned cleaner is unavailable, we will offer you an alternative.

Our office hours are Monday to Friday from 9:00 am to 5:00 pm and Saturday from 10:00 am to 3:00 pm. We are closed on Sundays.

We are fully covered by Public Liability Insurance, which is in place to cover extreme cases such as fire or serious injury, and does not cover damage. Please note, you will be required to pay a minimum excess of £250 for any claims that arise.

Absolutely! We offer weekly cleaning services tailored to your needs. Whether it's a general clean or a more detailed deep clean, we can arrange a schedule that suits you. Simply let us know your preferred day and time, and we’ll take care of the rest.

1. Weekly Subscription Clean Minimum Requirement: 3 cleaning sessions per month Description: Ideal for households or businesses that require regular upkeep. This is often preferred for families, people with pets, or high-traffic areas. 2. Biweekly Subscription Clean Minimum Requirement: 2 cleaning sessions per month Description: Suitable for customers who want a regular cleaning schedule but do not need the frequency of a weekly clean. It’s a good fit for homes with less foot traffic or those who maintain cleanliness between visits. 3. Monthly Subscription Clean Minimum Requirement: 1 cleaning session per month Description: Typically chosen by customers who require less frequent cleanings, such as those living alone or in smaller homes, or customers who maintain their home well between visits.

All our cleaners are fully vetted and trained. We conduct thorough background checks to ensure that we only hire the most reliable and trustworthy professionals.

We take great pride in the quality of our work and your satisfaction is our priority. If you are not completely satisfied with the service provided, please inform us within 24 hours of the clean. We will promptly address any concerns and, if necessary, arrange a follow-up clean at no extra cost to ensure the results meet your expectations.

The cleaner will use the cleaning equipment and products available at your home. We kindly ask that you provide a vacuum cleaner, mop, and bucket. However, if you would prefer us to supply the cleaning materials, we can arrange this for a small additional fee.

It’s best to book at least 24 to 48 hours in advance to ensure availability, but we may be able to accommodate last-minute requests depending on our schedule.

We aim to send the same cleaner each time to ensure consistency and familiarity with your specific needs. However, depending on availability, we may occasionally send a different cleaner.

No, you don’t need to be at home during the cleaning. We can arrange access using a key safe or through your concierge, depending on what’s most convenient for you, as long as we have prior approval.

Yes, you can reschedule or modify your booking. For subscription customers, we kindly ask for at least 24 hours' notice to make any changes. For one-off customers, we request 48 hours' notice. This helps us accommodate your request and ensure we provide the best possible service.

Yes, there is a minimum booking time for each cleaning service. For general cleans, the minimum is 2 hours, and for deep cleans, it’s 3 hours. This ensures we can allocate sufficient time to meet your specific needs and deliver the highest quality service.

Yes, we offer bespoke home cleaning services tailored to your exact needs. You can request specific tasks or areas you'd like our cleaners to prioritise. Simply let us know when booking, and we’ll ensure your preferences are fully accommodated.

In the rare event that a cleaner is unable to attend your appointment, we will notify you as soon as possible and offer to reschedule or send a replacement cleaner.

Yes, all of our cleaning products are child and pet-friendly, ensuring that your home is safe for everyone, including your furry friends.

We accept payments via bank transfer for your convenience. Details for making the payment will be provided upon booking, and we kindly ask that payment is made promptly to ensure a smooth service.

While we primarily focus on residential cleaning, we also offer cleaning services for small commercial properties upon request. Please contact us for more details.