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Terms of service

Last Updated: 1 April 2024

​Welcome to the Cherry Top Services terms of service for use (“Terms”). These terms apply to the use of this website and by accessing this website and/or making a booking for services you agree to be bound by the terms set out below. If you do not agree to be bound by these terms please do not use our website.

Before you place a booking with us, if you have any questions relating to these terms please contact our support team by email at info@cherrytopservices.com​

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1. DEFINITIONS

“Booking” means a booking for services made by you on our website

“Services” means cleaning services or other home services;

“Cleaner” means a cleaner or other home services provider available through our website;

“We/us” means Cherry Top Services Limited, of 128 City Road, London, England, EC1V 2NX, with Company Registration Number 13842401;

“Website” means the website located at https://www.cherrytopservices.com or any subsequent URL which may replace it;

“You” means a user of this Website.

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2. USE OF THE WEBSITE

2.1. Access

You are provided with access to this Website in accordance with these terms and any booking made by you must be placed strictly in accordance with these terms.

2.2. Registration

2.2.1. By registering as a user of our website, you warrant that:

(a) the personal information which you provide when you register as a user and/or make a booking is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at info@cherrytopservices.com

2.2.2. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3. Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

(b) change these terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the website. If you continue to use the website you will be deemed to have accepted the amended terms.

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3. THE CHERRY TOP SERVICES PLATFORM

3.1. We act as a booking agency for self-employed cleaners. Our contract with you is limited to provision of use of our Website.

3.2. Your cleaner is responsible for providing the services to you and you have a contract between us Cherry Top Services concerning the provision of Services. Our Cleaners s are responsible for any taxes arising as a result of the services.

3.3. We review applications, conduct interviews and undertake other checks of cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.

3.4. You agree to provide a safe working environment for our cleaners and to take appropriate precautions to supervise cleaners.

3.5. In the event of a dispute relating to the services, we agree to act as a mediator to attempt to resolve the dispute. 

3.6. We will in no event be liable for damage, including but not limited to: damage caused due to use of corrosive cleaning products, including but not limited to bleach & oven cleaner; damage caused as a result of spillages; damage to items which require specialist care or cleaning products; damage caused to cleaning equipment where written instructions for use were not provided; damage to your property or cleaning equipment that existed prior to the clean; damage that could not reasonably have been foreseen or prevented by us as providers of the website.

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4. BOOKING SERVICES

4.1. By placing a booking through our Website, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old.

4.2. All Bookings are subject to acceptance by us, and we will confirm such acceptance via your chosen method of contact, on behalf of the selected cleaner to confirm the booking (the “Visit Confirmation”). The contracts between us and you and between you and the cleaner will only be formed when we send you the visit confirmation.

4.3. You agree that you will not seek to book any services from any cleaner other than via our website for the duration of this agreement and in the 3 months after termination of this agreement.

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5. PRICE AND PAYMENT

5.1. The price of any services will be as quoted via your preferred method of contact, except in cases of obvious error.

5.2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already via email.

5.3. Every effort has been made on this website to ensure that making a booking is secure. 

5.4. If any amount due by you is unpaid after 24 hours of the scheduled booking, we may charge a £20 administration fee and interest each month.​​​

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6. BOOKING CANCELLATION BY US

6.1. If you violate any of the terms, your permission to use the services and website will automatically terminate.

6.2. We reserve the right to cancel any booking without notice or cause.

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7. BOOKING CANCELLATION BY YOU

7.1. For Subscription Customers:
We kindly ask for at least 24 hours' notice to make any changes to your booking. You may cancel or reschedule free of charge until 17:00 on the day before your scheduled cleaning. For cancellations made after 17:00 the day before your booking, or if the cleaner arrives and is unable to gain entry or start the clean, the full price of the booking will be charged.

7.2. For One-Off Customers:
We kindly ask for at least 48 hours' notice to reschedule or modify your booking. This helps us accommodate your request and ensures we can provide the best possible service. You may cancel or reschedule free of charge until 17:00 two days before your scheduled cleaning. For cancellations made after 17:00 within the 48-hour period, the deposit will be forfeited. If the cleaner arrives and is unable to gain entry or start the clean, the full amount of the booking will be charged.

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8. INSURANCE

8.1. We hold a £2 million public liability insurance policy, underwritten by a leading insurer. This insurance is designed to cover serious incidents, such as personal injury to a client or significant damage to property caused during the cleaning services. Please note that there is an excess of at least £250, depending on the specific nature of the claim, which will be your responsibility.

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9. THIRD PARTY LINKS

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.

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10. PRIVACY

We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

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11. LIABILITY

11.1. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the services you purchased in the previous six months.

11.2. This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.3. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by by tort (including negligence), breach of contract or otherwise.

11.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

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12. EVENTS OUTSIDE OUR CONTROL

12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

12.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock outs or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations or restrictions of any government.

12.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

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13. GENERAL

13.1. Intellectual property and right to use

13.1.1. Unless otherwise stated, the copyright and other intellectual property rights in the content on the website are owned by us or our licensors. Any access or use of the website for any reason other than your personal, non-commercial use is prohibited.

13.1.2. No part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or website without our prior written permission.

13.1.3. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.

13.1.4. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

13.1.5. If you publish any content on our website, such as reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website.

13.2. Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

13.3. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13.4. Notices

All notices given by you to us must be given to Cherry Top Services Limited at 128 City Road, London, England, EC1V 2NX,. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

13.5. Transfer of rights and obligations

13.5.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

13.5.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.5.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13.6. Severance

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these terms.

13.7. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

13.8. Entire Agreement

These terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersedes any previous communications or agreements between us.

13.9. Our Right to Vary these Terms

We have the right to revise and amend these terms from time to time. You will be subject to the policies and terms in force at the time that you book Services from us. Please regularly check on our website for new versions.

13.10. Law

These terms and the contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.11. Contact Information

We can be contacted by email at info@cherrytopservices.com by post at 128 City Road, London, England, EC1V 2NX.

© 2025 Cherry Top Services Limited. All Rights Reserved

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